Text Analytics

Intuitive has partnered with Clarabridge, the world's most comprehensive customer intelligence platform, to provide unmatchable insights into the voice of the customer.

Unstructured data as it exists today is, basically, text, although it can also include other media such as audio, photos, or videos. Unstructured data can be captured in an email, the “additional comments” section of a survey, voice recordings of customer interactions, a post on a customer review site, in social media, and dozens of other places.

Recognizing the limitations of other methods, Intuitive has partnered with Clarabridge who have developed a proprietary NLP engine using both linguistic and statistical algorithms, taking the best capabilities of each approach. The hybrid framework makes it easy to use without extensive understanding of statistics, comprehensive domain knowledge, or linguistic expertise.